These Terms of Use ("Terms") govern access to and use of the Slaycuts website and related services at http://slaycuts.com ("Platform") operated by Slaycuts ("we", "us", or "our").
These Terms apply to all persons accessing or using the Platform, including: individuals booking services ("Users"); and salon owners or service professionals registered to provide services ("Service Providers").
The Slaycuts Customer Privacy Policy and Slaycuts Salon / Service Provider Privacy Policy form an integral part of these Terms. In the event of inconsistency, these Terms shall prevail.
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By accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms.
Nature of services
Slaycuts operates a digital marketplace that enables Users to post service requests with a proposed budget, browse menus, and receive responses from registered Service Providers (including acceptances, declines, or counter-offers where the product supports them). Service Providers may submit bids or offers to fulfil such requests.
The Platform may also offer a direct booking path where Users choose a salon and services without a competitive bid round; those bookings remain subject to availability, checkout, and these Terms unless expressly stated otherwise.
Slaycuts facilitates display of offers, selection by the User, online payment processing (including through Razorpay or other gateways we enable), and coordination relating to bookings. Slaycuts does not provide salon or grooming services. All services are provided independently by the selected Service Provider.
Service Providers are independent contractors and are solely responsible for compliance with applicable laws, tax obligations, and regulatory requirements. Nothing in these Terms creates any partnership, agency, joint venture, or employment relationship between Slaycuts and any Service Provider.
Eligibility
You must be at least eighteen (18) years of age to create an account or use the Platform. By using the Platform, you represent that you are legally competent to enter into binding agreements under applicable law.
Account registration
Access to certain features requires account creation. We may verify your mobile number using a one-time code (SMS or similar). You agree to: provide accurate and complete information; maintain confidentiality of login credentials; promptly update account information. You are responsible for all activity under your account.
Bidding and booking process
Users may post a request specifying services, preferred schedule, location (such as map pin or address label), and budget. Service Providers may submit competitive bids or responses. The User may select an offer at their discretion, subject to payment deadlines and rules shown in the Platform.
Upon selection and successful online payment where required by the flow, a binding service arrangement is created directly between the User and the Service Provider. Slaycuts is not a party to the service contract between the User and the Service Provider.
Pricing, fees, and payment
All payments for services booked through the Platform shall be made online through the Platform unless we expressly enable another method. Offline payments for bookings initiated through the Platform are not permitted.
Slaycuts may collect payments on behalf of Service Providers; deduct platform fees, service charges, or commissions shown at checkout; and revise such charges from time to time. Applicable taxes shall be added as required under law. Service Providers shall be solely responsible for compliance with applicable tax laws, including GST and income tax obligations arising from services rendered through the Platform.
Slaycuts reserves the right to temporarily withhold or adjust settlement of payments in cases of cancellations, disputes, chargebacks, suspected fraud, or violation of these Terms. Slaycuts may use third-party payment processors (including Razorpay). Slaycuts shall not be liable for errors attributable to such processors.
Finality of accepted bid or offer
Upon selection of a bid or accepted offer and successful completion of payment through the Platform, the quoted price shall be final and binding. A Service Provider shall not demand any additional amount from the User in respect of the confirmed service, except where additional services are expressly requested by the User and such additional charges are mutually agreed and recorded through the Platform.
Cancellations and rescheduling
Unless a different rule is shown on the booking or bid confirmation, a User may reschedule a confirmed booking up to twenty-four (24) hours prior to the scheduled time. Requests made within 24 hours may be treated as cancellations.
Refunds, if applicable, shall be processed subject to platform policies and payment gateway timelines. Repeated cancellations or failure to honour bookings may result in suspension of the account.
Service Provider obligations
Service Providers agree to: provide services professionally and in compliance with applicable laws; honour confirmed bookings; maintain hygiene and safety standards; refrain from misleading bidding practices; and hold all necessary licences and registrations required under applicable law. Service Providers shall be solely responsible for the quality and outcome of services rendered.
Non-circumvention
Users and Service Providers agree not to solicit or engage each other for services introduced through the Platform outside the Platform for the purpose of avoiding platform charges.
Intellectual property
All rights, title, and interest in and to the Platform, including content, materials, designs, software, interfaces, databases, APIs, logos, trade names, trademarks, and proprietary information, shall remain the exclusive property of Slaycuts or its licensors. Subject to these Terms, Slaycuts grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes permitted here.
You shall not copy, reproduce, distribute, modify, reverse engineer, decompile, scrape, systematically retrieve data from the Platform (including bid data or pricing history) for competitive commercial purposes, or misuse Platform data. Data generated through operation of the Platform may be used by Slaycuts in accordance with the Privacy Policies. Feedback you provide may be used without obligation or compensation.
Use of cookies
The Platform may use cookies and similar technologies to enhance functionality, improve user experience, and analyse usage patterns. By using the Platform, you consent to the use of cookies in accordance with the applicable Privacy Policy. You may control or disable cookies through your browser settings; certain features may not function properly if cookies are disabled.
Third-party services
The Platform may integrate payment processors, analytics, hosting, maps or geocoding, SMS/email delivery, and other partners. Your use of such services may be governed by their respective terms and privacy policies. Slaycuts does not control third-party services and shall not be liable for loss arising from your use of them except where required by law.
Data privacy and protection
Use of the Platform is subject to the applicable Privacy Policies. Slaycuts processes personal data as described therein. Upon confirmation of a booking, limited contact and service-related information may be shared between Users and Service Providers solely for facilitating the booked service.
Acceptable use
You agree to use the Platform strictly in accordance with these Terms, the Privacy Policies, and applicable law. You shall not: use the Platform for unlawful, competitive, or abusive purposes; post fictitious requests or bids without genuine intent; manipulate or disrupt the bidding mechanism; circumvent Platform processes to avoid fees; interfere with security or functionality; transmit malware; use unauthorised bots or scrapers; upload unlawful or infringing content; or engage in fraud. Slaycuts may suspend or terminate access for suspected violations.
User content and reviews
Users may post reviews or other content where the product allows. You grant Slaycuts a non-exclusive licence to use such content for Platform purposes. Slaycuts may remove content that violates law or these Terms.
Disclaimer
Your use of the Platform is at your sole risk. The Platform is provided on an "as is" and "as available" basis without warranties of any kind to the fullest extent permitted by law. Slaycuts does not warrant uninterrupted or error-free operation. Slaycuts acts solely as a marketplace intermediary and makes no representations regarding the quality, safety, legality, or performance of services rendered by Service Providers.
Limitation of liability
To the fullest extent permitted under applicable law, Slaycuts shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising out of or relating to your use of the Platform, services provided by Service Providers, or third-party services.
Maximum aggregate liability shall not exceed the platform fee earned by Slaycuts in respect of the relevant booking, or a nominal cap where no fee applied. If you are dissatisfied, your sole remedy is to discontinue use.
Termination
We may suspend or terminate your access without notice if you breach these Terms, misuse the Platform, affect security or other users, or where required by law. You may request account deletion through the Platform or support channels. Upon termination, pending bookings and settlements shall be resolved in accordance with these Terms; data retention follows the Privacy Policies.
Provisions intended to survive (including intellectual property, limitation of liability, indemnity, and dispute resolution) shall survive termination.
Indemnity
You agree to indemnify and hold harmless Slaycuts and its affiliates, directors, employees, and partners from claims, damages, losses, and reasonable legal fees arising from your content, your breach of these Terms, your violation of law, or disputes with other users or Service Providers.
Force majeure
Slaycuts shall not be liable for delay or failure in performance arising from events beyond its reasonable control, including natural disasters, governmental actions, public health emergencies, network or power failures, cyber incidents, or other force majeure events.
Electronic acceptance
These Terms constitute an electronic record and electronic contract within the meaning of the Information Technology Act, 2000 and applicable rules. Your acceptance through registering, accessing, or using the Platform shall constitute a valid and binding agreement.
Governing law and dispute resolution
These Terms shall be governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction, subject to any mandatory consumer protections applicable to you.
Grievance redressal
Complaints shall be addressed within timelines prescribed under applicable law. You may contact us as follows:
Modifications
Slaycuts may revise these Terms from time to time. Continued use after posting updates constitutes acceptance of the revised Terms, except where stricter notice is required by law.
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